ORDERS & SHIPPING
What´s my order status?
To lookup the status of your order,click here! If you have an aloyoga.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. It typically takes 1-3 business days for an order to ship. If you need further assistance, please click here to email us.
How do I cancel my order?
Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via email. If we are unable to cancel your order, we can always walk you through our easy returns process.
Can I exchange my order?
We are currently not set up for exchanges. We want to make our returns process as seamless as possible! Please reach out to an agent to process the return and send you a return label. Once received, we’ll be more than happy to issue a full refund for all the items we’ve received. We will email you a refund notification once this has been processed. Once processed, please allow between 2-4 business days for the refund to reflect onto your original form of payment.
I forgot to add an item to my order; can I make a change before it ships?
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.
Can I change the color/size of what I just ordered?
Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.
Can I make a change to my billing or shipping address before my package ships?
You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.
Why is my order not being delivered in the time estimated?
Shipping estimates are provided by our shipping companies. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!
RETURNS & EXCHANGES
What is the return policy?
We understand that you may occasionally want to return items that are not suitable. We are happy to offer a refund on any full price item returned to us in perfect condition, within 15 days of receipt of order, with proof of purchase. Please note, items must be unworn, unwashed, and in their original condition with tags attached. Check our terms and conditions to know more about our returns policy.
When will I receive my refund?
Please allow 2-4 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
I would like to start a return on my international order. What should I do?
To procede with your return contact costumer service. Please note that we do not currently generate return labels for international shipments, customers will be responsible for return shipments & cost.